Refund policy
RETURN & REFUND POLICY
Last Updated: June 2026
Thank you for shopping with FauxBloom.
At FauxBloom, customer satisfaction is our priority. We are committed to providing high-quality artificial flowers and decorative products. If you are not completely satisfied with your purchase, we are here to help.
30-Day Return Policy
We offer a 30-day return policy from the date your order is delivered.
To be eligible for a return, items must:
• Be unused and in their original condition.
• Be returned in the original packaging whenever possible.
• Include all accessories and components received with the product.
• Not show signs of misuse, damage, or alteration.
How to Initiate a Return
To request a return, please contact us at:
Email: support@fauxbloom.store
Please provide:
• Your order number.
• The product name.
• Reason for return.
• Photos if the item is damaged, defective, or incorrect.
Once approved, our customer support team will provide return instructions.
Free Returns
We proudly offer free returns for eligible products returned within 30 days of delivery.
No restocking fees will be charged for approved returns.
Refund Process
After we receive and inspect your returned item, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method used during checkout.
Refunds typically appear within 5–10 business days depending on your payment provider.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
We may request photos of the item and packaging to assist our investigation.
If approved, customers may receive:
• A replacement item.
• A full refund.
• Store credit upon request.
Order Cancellations
Orders may be canceled before shipment.
Once an order has been shipped, cancellation may no longer be possible and the return process will apply.
Contact Information
FauxBloom
6800 Desmond Rd
Port Alberni, BC V9Y 8T5
Canada
Phone: (250) 723-2292
Email: support@fauxbloom.store